Legal Notice

by Ibermaison

Terms and conditions

IDENTIFICATION DATA

The holder of www.ibermaison.es is Ibermaison Ltd. (hereinafter “Ibermaison”), based in Camino Ancho, n.º 36, 28109 La Moraleja, Alcobendas, Madrid; with tax identification number, CIF, B-81049892. Company registered in the Mercantile Registry of Madrid, Volume 8857, Book 0, Folio 23, Section 8, Sheet No. M-142,491, first registration. Email: ibermaisonhd@gmail.com.

INTELLECTUAL PROPERTY RIGHTS OF THE WEB

All the intellectual property rights of the content of this web page, its graphic design and its source codes are the exclusive property of Ibermaison, holding the exclusive rights of their exploitation.

Therefore, any unauthorized reproduction, distribution, public communication or total or partial transformation of its images and/or elements herein is strictly prohibited. Likewise, all trade names, brands or different signs of any kind, as well as pictures or contents on this website, are protected by law.

WEB CONTENT AND LINKS

Ibermaison cannot be held responsible for any improper use of the contents of our website, being the exclusive responsibility of the user accessing or using them.

Nor do we assume any responsibility for the information contained in third parties web pages that can be accessed through links or search engines from the Ibermaison website.

INFORMATION-SHARING AND DISSEMINATION

Ibermaison does not assume any kind of responsibility derived from the information exchange between users through the webpage. Especially, we are not responsible of the use of web by minors in case the contents that can be accessed could offend the sensibilities.

UPDATE AND MODIFICATION OF THE WEBPAGE

Ibermaison reserves the right to update, modify or eliminate the information contained in its webpage, and the configuration or presentation thereof, at any given moment, without giving prior warming and assuming no responsibility whatsoever for it.

NOTES ON TECHNICAL ASPECTS

Ibermaison do not assume any responsibility that may arise from technical problems or failures in any computer equipment not attributable to our company that are produced during Internet connection, as well as from damages that may be caused by third parties by means of unlawful interferences beyond Ibermaison’s control.

It is also exempt from any responsibility for possible damages or harm that the user may suffer as a result of errors, defects or omissions in the information that we provide when they proceed from sources beyond Ibermaison’s control.

TREATMENT OF USER DATA

In compliance with the provisions of the Spanish Organic Law 15/1999, dated 13 December, relating to the protection of personal data, Ibermaison informs its clients that all personal data provided will be included in an automated file of personal data, created and maintained under the responsibility of Ibermaison.

The purpose of such file is to facilitate the order processing and to send commercial offers on products and services, as well as invitations to special events and sales which may be of interest to our customers.

Ibermaison guarantees the security and confidentiality of the facilitated data. It thereby is committed to ensure compliance with the privacy of personal data and security procedures related to the storage of information and will take any necessary action to prevent its alteration, loss or unauthorized handling or access. Therefore, no information concerning our customers will be used for commercial purposes or disclosed to third parties.

Ibermaison customers may at any moment exert their rights of access, rectification, cancellation and opposition, by communicating it in writing to our e-mail address.

SECURITY IN ACCESS

Accessing the pages through which Ibermaison customer can consult personal data, requesting additional information or hiring any of the products that we offer is carried out through a secure line.

LEGISLATION AND JURISDICTION

These general conditions shall be interpreted under the laws in force in Spain on the subject, which will also be applied for any situation not outlined in this document. (Basically Law 34/2002, dated 11 July, on information society and e-commerce services).

The users of our webpage are fully aware of all the above and willingly accept it.
If you have any comments or suggestions, please send us an email.

Protection of personal data

In compliance with the provisions of the Spanish Organic Law 15/1999, dated 13 December, relating to the protection of personal data, Ibermaison informs its clients that all personal data provided will be included in an automated file of personal data, created and maintained under the responsibility of Ibermaison.

The purpose of such file is to facilitate the order processing and to send commercial offers on products and services, as well as invitations to special events and sales which may be of interest to our customers.

Ibermaison customers may at any moment exert their rights of access, rectification, cancellation and opposition, by communicating it in writing to our e-mail address ibermaisonhd@gmail.com or on paper to Ibermaison, S.L. CN-340 km 176, C.C. Oasis, Local 1, 29602 Marbella, Malaga, España.

DATA PRIVACY

We are committed to protect your personal information and respect your privacy. No information you provide will be disclosed, sold, borrowed or given. We hate spam as much as you do. Nevertheless, Ibermaison does send communications and/or discounts and promotions related to its activity. If at any time you would like to change the preferences of sending of commercial communication or newsletter, please follow the link provided in the email you will receive; you only need to enter your account and make any changes you need. We do not store any information of your credit card since this type of payment is only performed through the bank’s payment gateway.

We use latest technology in terms of data encryption. If you make a purchase on the online store, our software adds your name in our client database in an encrypted form. We never share information about our customers with third parties, except for the payment and shipping of an order. For example, our forwarder can only access the shipping information. We also store the information related to your telephone number and email in a safe and encrypted form. You may as well receive a call from the customer service concerning an order already in process, so that we are able to guarantee a superior service in the delivery of goods. We will not use such information with a commercial or promotional purpose of third parties. You can edit your personal information at any time through our website when you access your account. If you want all your personal data to be removed, please send us an email to ibermaisonhd@gmail.com and we will delete all your data from our database.

Update of our Privacy Policy

In Ibermaison we are very committed to the security and privacy of the personal data that you share with us. Therefore, we have updated our Terms of Use and Privacy Policy to adapt it to the Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 (GDPR).

For your information, here you can read some of the most frequently asked questions about the GDPR:

What is the GDPR?

The GDPR is the new European regulation on data protection that will become enforceable on 25 May 2018 in all European Union member states, and it replaces the previous law. The purpose of this regulation is to provide you a greater control and security over your personal data.

What data does it affect?

This regulation affects any information related to you that may be used directly or indirectly to identify you.

Who does it affect?

The GDPR applies to any organization that processes personal information of individuals in the European Union, regardless of whether the organization has a physical presence in the European Union itself.

What do you need to do?

We have updated our terms of use and privacy policy, which will take effect as of today. Please, read them carefully so that you can familiarize yourself with the changes that we have included.

Read our new Privacy Policy (See privacy policy)

Some notable changes are detailed as follows:

  1. Greater clarity and transparency. We have organized the content of our privacy policy to make it more understandable, highlighting the most relevant parts and describing how we perform the processing of your data.
  2. GDPR updates. The new General Data Protection Regulation imposes new obligations on companies that manage data from individuals in the European Union. As a result, we have updated our Terms of Use and Privacy Policy to better explain the relationship with our customers and users, as well as the treatment we make of their data.

We hope these changes will be helpful. If you have any doubts or want to ask us any questions, you can send us an email to inet@ibermaison.com

Please remember that you can always unsubscribe from our communications by clicking on the ‘CANCEL SUBSCRIPTION’ link that you can find at the bottom of ours emails.

COOKIES POLICY

Click this link for more information about our Cookies Policy.

Sales Policy

All items for sale on this website are marketed through Ibermaison, S.L., based at Camino Ancho, n.º 36, 28109 La Moraleja, Alcobendas, Madrid; with tax identification number, CIF, B-81049892. Company registered in the Mercantile Registry of Madrid, Volume 8857, Book 0, Folio 23, Section 8, Sheet No. M-142,491, first registration. They are also on sale in our showrooms of MadridMarbella and Ibiza.

CONDITIONS OF SALE

All sales and orders for Ibermaison Ldt. made through our website www.ibermaison.es from individuals but not enterprises are subject to the present general terms and conditions. Any purchases made constitute the agreement of the conditions of sale when placing an order. Ibermaison, S.L. reserves the right to modify the present conditions of sale according to needs and changes in the company and their available products. However, the present general terms and conditions are subject to acceptance by the client when placing an order.

ORDER IDENTIFICATION.

The client will identify the order through an order number associated to his or her shopping cart. All the units, models, finishes, etc. of the purchased objects will be clearly defined in the order. Likewise, the customers payment and shipping preferences will be clearly indicated.

CONDITIONS OF PURCHASE AND PAYMENT.

There are there sale methods: online, by email or by phone. When shopping online, payment can be made via credit card, Paypal or bank transfer. On the other hand, orders can be also placed by phone or by email through the same methods. Data will be provided to the client at the moment of the purchase and the deposit must take place within three days from the moment the order is placed. If the payment does not take place within this period, the order will be cancelled.

SHIPMENT TIME, COSTS AND METHOD.

Shipping costs are calculated according to the weight and size of the purchased products, as well as to the delivery address. You will receive a notification when the purchase is made. The shipping method can be either by transport agency or by delivery at our showroom. Delivery times of items in stock depend on the delivery address and vary from four to eight days. Orders of items that are not in stock have a delivery time which varies between six and eight weeks depending on the item. For more information about these deliveries, please contact us. Orders for in-stock items are prepared for shipment within forty-eight hours of the payment, from Monday to Friday during business hours (except holidays). If the shipment is delayed for some exceptional reason, we would contact you by email or by phone.

WARRANTY.

The warranty period of products purchased in www.ibermaison.es is of two years from the date of sale. This warranty covers any manufacturing defects that may appear over time. Defects or damage due to incorrect use of the product or the wear and tear caused by its normal use are not, understandably, included in this warranty. The deadline for communicating any defect is to be two months and a period of six months after the delivery is established to understand that it is a manufacturing defect. After these six months until the end of the two-year warranty period, it will be the consumer who will have to prove that it is a manufacturing defect.

EXCHANGES AND REFUNDS.

You can return your purchase totally or partially within a maximum of seven days after the date of receipt if you are not satisfied. Return delivery costs must be paid by the client except if the product has manufacturing defects or any damages occured during transportation, about which the client should communicate within twenty-four hours after receiving the order. In case of damages, please contact us and inform about the cause. In order to be able to make an exchange or a refund, the product must not have been used, washed or altered in any way, in the original packaging and with the original tags. You can contact us:

  • from Monday to Friday, from 10.30 to 14.00 and from 16.00 to 20.00 calling +34 914 262 837
  • or by email to the following address: oficina@ibermaison.com

LIABILITY.

Ibermaison Ltd. is not responsible for improper use of the products purchased. The parties submit for the resolution of conflicts hereby waiving any other jurisdiction, to the courts and tribunals of Madrid.

SHIPPING POLICY

All purchases are subject to shipping costs unless it is specified on the product or on a specific temporary offer. Shipping costs will be displayed on the checkout page during the payment and will vary depending on the type of purchased item (weight and dimensions) and on the destination address.

RETURN POLICY

Ibermaison may only accept returns on damaged or faulty goods. Given the special characteristics of some of the items for sale, it is recommended to read carefully all the available information before proceeding with the purchase. Under no circumstances we offer a refund of the purchase. Defective items must be notified within twenty-four hours since they are received and returned within a period of fifteen days for national level and thirty days for international level. Returned items must be in their original condition and must not have been used. The return period shall run from the date of purchase.

Ibermaison is not responsible in any case of return costs.

Ibermaison is not liable for damages or problems resulting from incorrect or incomplete adresses.

Items that are returned by the postal service must be claimed within a period of thirty days and it will be the customers’ responsibility to assume the costs of the new shipping.

All our shipments are certified and a code will be given for its tracking.